Refund Policy

Subscription Billing

Do GRC offers paid memberships (Plus and Pro) billed monthly through our payment processors, Paddle and Stripe. Paddle is the seller of record (Merchant of Record) for every subscription bought through Paddle, and is responsible for collecting payment, calculating and remitting applicable taxes, and handling chargebacks. Paddle's checkout also supports PayPal as a payment method. An individual subscription bought through Stripe has Stripe as its seller of record when it is sold under Stripe Managed Payments; otherwise Do GRC is the seller of record and Stripe processes the payment (for team plans, see Team Plans below). Plans are listed in US dollars, with any sales tax, VAT or GST included, and checkout always shows the final amount before you pay. Subscriptions renew automatically at the start of each billing cycle unless cancelled before the renewal date. Plus and Pro start with a 3-day free trial for first-time members, one per person. If a renewal payment fails, paid features keep working for 3 days so you can update your payment details; if it is still unpaid after that, the subscription is cancelled and nothing more is charged for it.

Cancellation

You may cancel your subscription at any time from your profile, using Cancel membership. Upon cancellation, you will retain access to paid features until the end of your current billing period, or of your free trial if you are still in it. No further charges will be made after cancellation, and if you cancel during a free trial you are not charged at all. If you cancel while a renewal payment is overdue, your membership ends straight away, since that period has not been paid for.

Refunds

Your consumer rights come first. Our services come with guarantees that cannot be excluded under the Australian Consumer Law, and with similar rights under the consumer laws of other countries. If we fail to meet one of those guarantees, for example because a paid feature does not work and we cannot fix it, you may be entitled to a refund or another remedy. Nothing in this policy limits those rights.

No refunds for change of mind. Apart from those rights, we do not give refunds if you change your mind, including for unused time, partial billing periods, or a subscription you cancel part-way through a billing period. You keep paid features until the end of the billing period you have already paid for.

Cooling-off rights. If you live in the United Kingdom, the European Union or another country whose law gives consumers a right to cancel an online purchase within a set period, you keep that right, on the terms that law sets. Where Paddle or Stripe is the seller of record, their buyer terms also apply to your purchase.

Charged after you cancelled? If you were charged after you tried to cancel, or a payment was taken in error, contact us at hello@dogrc.com and we will put it right.

No Discounts

Do GRC subscriptions are sold at the listed price only. We do not offer discount codes, promo codes, coupons, or any other form of price reduction on any paid membership.

Team Plans

A team plan pays monthly, per seat, in US dollars (USD), for a group's Plus and Pro seats, and is billed through Stripe. When a team is sold under Stripe Managed Payments, Stripe is its seller of record and handles tax, receipts and disputes; otherwise Do GRC is. The team's owner cancels its plan from the team's page, not from the billing portal. The rules above apply, with these additions:

• Seats added during a billing period are charged pro rata for the rest of it, either at once or on the team's next invoice.
• Seats removed during a billing period are credited pro rata against the team's next invoices. The credit reduces those invoices. If the plan ends before the credit has been used, we refund what is left of it on request: email hello@dogrc.com.
• The owner can cancel the plan at any time. It ends at the end of the period already paid for, and its seats keep working until then. No refund is given for the rest of that period.
• If a payment fails, the seats keep working for 7 days while Stripe retries the card. If it is still unpaid then, the plan is cancelled; nothing is refunded, and nothing more is charged.
• Team plans have no free trial, and no discount codes.

Chargebacks

We encourage you to contact us directly at hello@dogrc.com before initiating a chargeback with your bank or card issuer, so we can put things right quickly. Raising a chargeback is your right and is never a reason on its own to suspend your account. We may do so only where a chargeback is fraudulent, for example one claiming a payment was unauthorised when you made it.

For Paddle-billed subscriptions, and for individual subscriptions and team plans sold under Stripe Managed Payments, chargebacks are handled by our Merchant of Record (Paddle or Stripe respectively) under their dispute and refund processes. Disputes raised with your card issuer are routed to and resolved by the Merchant of Record.

For Stripe subscriptions and team plans sold without Managed Payments, Do GRC is the seller of record and chargebacks are handled directly by us. In either case, please reach out to us first so we can resolve the issue without involving the dispute process.

Free Tier

The free tier of Do GRC does not require payment. No refund processing applies to free accounts.

Changes to Plans and Pricing

We may change membership tiers, features, usage quotas and prices. We will give you at least 30 days' notice by email before a price increase, or a change that significantly reduces what your plan includes, takes effect for you, and you can cancel before it does. Such a change never applies part-way through a billing period you have already paid for. The only exception is a change, other than a price increase, that we must make sooner for security, to stop abuse or to comply with the law, as our Terms of Service explain. A plan change does not by itself entitle you to a refund, but your consumer rights described above still apply.

Contact

If you have any questions about our refund policy, please contact us at hello@dogrc.com.